Effective Date: 2 September 2026

1. Purpose

This Service Delivery Policy explains how KeyMathz supplies online educational services and digital learning products. It is intended to replace generic courier/shipping wording that does not accurately describe KeyMathz’s online education business.

2. Online Courses

After successful payment, access to a purchased online course will be provided through the delivery method stated on the relevant product or checkout page, such as a KeyMathz account, course dashboard or email. The estimated access time will be displayed before purchase where applicable.

3. Digital Products

PDFs, e-books, worksheets, notes and other digital products may be delivered through a download link, customer account, email or another electronic method stated at purchase. Customers should ensure that the email address and account information supplied are accurate.

4. Online Classes and Tuition

For scheduled online classes or tuition, the date, time, duration and access method will be stated in the booking or course information. Class links or instructions may be delivered through email, the customer account, WhatsApp or another stated communication channel.

5. Delivery Time

The estimated delivery or service-supply time shown on the product, booking or checkout page applies. If no specific time is stated, KeyMathz will provide the service within a reasonable time having regard to the nature of the service and the circumstances of the order.

6. Technical Problems

If a customer has paid but cannot access a purchased service or digital material, the customer should contact Support@keymathz.com. KeyMathz will investigate and take reasonable steps to restore access, provide an alternative delivery method or provide another appropriate remedy where required.

7. Customer Responsibilities

• Provide accurate contact and account information.
• Maintain a functioning email address and internet connection where required.
• Keep login credentials secure.
• Use compatible devices and software reasonably required for the service.
• Follow reasonable instructions provided for accessing courses and digital materials.

8. Third-Party Platforms

Some classes, videos, payments or digital services may rely on third-party platforms. If a third-party outage affects delivery, KeyMathz will take reasonable steps to restore access, provide an alternative where practicable, or provide an appropriate remedy where required.

9. Physical Products

If KeyMathz offers physical products in the future, the applicable product page will clearly state the delivery method, delivery charges and estimated delivery time before the customer confirms the order.

10. Service Interruptions

Planned maintenance, internet failures, cybersecurity incidents, platform outages and events beyond reasonable control may temporarily affect service delivery. KeyMathz will take reasonable steps to minimise disruption and restore affected services.

11. Consumer Rights

Nothing in this Policy excludes or limits any statutory consumer right or remedy under Malaysian law.

12. Contact

Support@keymathz.com | +60 16-295 3531 | No. 25, Lorong Iswara, Jalan Sabak Bernam, Simpang Empat, 36400 Hutan Melintang, Perak, Malaysia.